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Technical Support Associate -NIGHT SHIFT

Position/Role- Technical Support Associate
Location : Porvorim, Goa

Resource Technology Understanding Expectations:
  • .Net Basics
  • Angular Basics
  • Web Application Basics
  • Mobile application basics
  • SQL and NOSQL (MongoDB) basics
  • Cloud Basics (AWS, Azure etc)

Job Description :
As a technical support, you’ll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes required, such as forgotten passwords, Role change or request for any changes related to their account, you’ll be the first person customers will come to. Tasks can include, contacting customers and help them resolve issues by screen sharing, diagnosing software/Application related issues and report to Level 3 engineers, either over the Phone, WebEx or face to face.

Required skills
Some of our Customers would expect you to be able to explain complex information in simple and in clear terms. Additionally, We are also looking for:
• An ability to assess each customer/employee’s IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software our customers are using
• Good interpersonal and customer care skills
• Good accurate records keeping
> Bachelor degree/ Diploma Certificate/ Post Graduate in Business or Computer science.

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