Job Title: RPA L1 Support
Location: Goa
Job Type: Full-Time
Experience: 1–3 years (Freshers can also apply)

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Job Summary:
We are seeking a proactive and detail-oriented RPA L1 Support Engineer to monitor, troubleshoot, and resolve Level 1 issues related to our Robotic Process Automation (RPA) bots and workflows. This role involves providing first-line support, escalating issues as required, and ensuring timely resolutions to maintain smooth business operations.

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Key Responsibilities:

• Monitor RPA bots and processes to ensure seamless, uninterrupted operations.
• Perform initial analysis, diagnosis, and resolution of RPA-related incidents and alerts.
• Log incidents with complete details in the ticketing system.
• Escalate complex issues to L2/L3 support or development teams as per SOPs.
• Restart failed bots and validate logs to identify root causes.
• Maintain clear documentation for frequent issues and resolutions in the knowledge base.
• Generate and review performance and error reports for continuous improvement.
• Ensure all support activities comply with defined SLA timelines.
• Coordinate with business users and IT teams for issue resolution and smooth functioning.

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Required Skills:

• Basic understanding of RPA platforms such as UiPath, Automation Anywhere, etc.
• Familiarity with ticketing systems like ServiceNow, JIRA, or Freshdesk.
• Strong troubleshooting and analytical skills.
• Good verbal and written communication skills.
• Willingness to work in rotational shifts or on-call support, if required.