Description
Responsibilities • Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables. General Skills • Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. • Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, • Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards • Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. • Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. • Experience planning, migrating, implementing and sustaining large complex system development projects • Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements. • Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes. • Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. • Experience designing and developing large, complex, CRM applications • Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement. • Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills • A team player with a track record for meeting deadlinesSkillsExperience and Skill Set Requirements

Core Skills and Experience - 40 %

• At least 10 years of experience in design, development, implementation and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics or other COTS CRM systems.

• At least 10 years of experience in J2EE integration with other systems such as Oracle Siebel, IBM Curam, or other COTS systems.

• Demonstrated experience and knowledge in delivering business architecture, and business and system analysis

• Demonstrated experience in and understanding of J2EE architecture

 

Technical Skills and Experience - 35%

• Must have hands-on experience with n-tier web-based applications, Unix, Shell Scripting, Ant script, Javascript, XML/XSD, XSL, HTML5 and source code management tools like Subversion or CVS.

• Execute tasks on XSLT/XQuery/XPATH and transformation capabilities, hands on experience with Oxygen XSLT IDE or any XSLT IDE for creating and debugging XSL

• Experience designing detailed functional and technical requirements for new and existing business solutions.

• Working knowledge in analyzing and designing changes to existing web-based software solutions

• Working knowledge of SDLC methodologies such as Agile development

 

 

Soft Skills - 20%

 

• Strong communication skills; both written and verbal

• Ability to develop and present new ideas and conceptualize new approaches and solutions

• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large team and work closely with other individual team members

• Proven analytical skills and systematic problem solving

• Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change

• Displays problem solving and analytical skills, using them to resolve technical problems

 

Public sector Experience - 5%

• OPS Development standard/Process

Hybrid: 3 Days onsite / 2 days remote

 

Must Have:

Must Haves:

• At least 10 years of experience in design, development, implementation and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics or other COTS CRM systems.

• At least 10 years of experience in J2EE integration with other systems such as Oracle Siebel, IBM Curam, or other COTS systems.

• Must have hands-on experience with n-tier web-based applications, Unix, Shell Scripting, Ant script, Javascript, XML/XSD, XSL, HTML5 and source code management tools like Subversion or CVS.