Job Summary:
We are looking for a motivated and detail-oriented EDI (Electronic Data Interchange) Trainee – Level 1 Technical Support professional to join our team. You will be responsible for assisting in the monitoring, support, and resolution of EDI-related issues, working closely with internal teams and external trading partners.

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Key Responsibilities:

• Monitor EDI transactions and daily processing queues.
• Identify, log, and escalate EDI transmission issues to L2 support when required.
• Assist in resolving basic EDI errors related to document transmission (e.g., 850, 810, 856, etc.).
• Communicate with clients or trading partners regarding basic transmission issues.
• Maintain documentation of issues, solutions, and processes.
• Coordinate with internal teams to ensure timely resolution of EDI-related issues.
• Learn and adapt to different EDI tools, platforms, and protocols (FTP, AS2, VAN, etc.).

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Required Skills:

• Basic understanding of EDI and data formats like X12, EDIFACT (preferred but not mandatory).
• Familiarity with XML/CSV/Flat Files.
• Good analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Willingness to work in rotational shifts or on-call support as needed.

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Eligibility & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Quick learner with interest in EDI/technical support.
• Prior internship or exposure to technical/customer support is a plus.

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What We Offer:

• Training and mentorship in EDI and technical support.
• Opportunity to grow into L2/L3 roles.
• Collaborative and inclusive work culture.