Role : Operations Manager 
Location ; Toronto, ON 
Responsibilities : 

Operations Management

• Manage and streamline daily operational processes across departments.

• Monitor KPIs and operational metrics to ensure goals are met.

• Identify opportunities for efficiency improvements and implement best practices.

• Ensure compliance with company policies and Canadian workplace regulations.

Team Leadership

• Lead, mentor, and manage the operations support team.

• Oversee workforce planning, scheduling, and performance management.

• Foster a culture of collaboration, accountability, and continuous improvement.

Strategic Planning and Execution

• Support senior management in developing operational strategies and business plans.

• Coordinate the execution of strategic initiatives and special projects.

• Prepare regular reports and updates for leadership teams.

Vendor and Stakeholder Management

• Maintain strong relationships with vendors, partners, and internal stakeholders.

• Oversee contracts, procurement, and operational budgets.

• Ensure timely resolution of operational challenges and escalations.

Compliance and Documentation

• Ensure adherence to all operational policies and legal regulations.

• Maintain accurate documentation of processes, workflows, and performance reports.

Skills & Competencies:

• Strong leadership and team management skills.

• Excellent organizational and problem-solving abilities.

• Strong communication and interpersonal skills.

• Proficiency in operations tools and reporting platforms.

• Ability to manage budgets and resources efficiently.