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Global Inside Sales Manager (Player-Coach) – AI & Supply Chain Solutions
Toronto, ONLocation : Remote ( India , North America , EMEA )
Job Title: Global Inside Sales Manager (Player-Coach) – AI & Supply Chain Solutions
Role Overview
We are seeking a high-impact Global Inside Sales Manager to lead and scale a distributed inside sales team across India, the Philippines, and LATAM, driving revenue growth in North America and EMEA markets. This is a player-coach role, where you will both own a personal sales quota and lead a team of Inside Sales Representatives (ISRs) focused on Agentic AI and Supply Chain / EDI solutions.
The ideal candidate combines strong frontline sales execution with team leadership experience, and thrives in a fast-paced, metrics-driven, global sales environment.
Key Responsibilities
Player-Coach Sales Leadership
Qualifications
Experience
What Success Looks Like
Why Join Us
Job Title: Global Inside Sales Manager (Player-Coach) – AI & Supply Chain Solutions
Role Overview
We are seeking a high-impact Global Inside Sales Manager to lead and scale a distributed inside sales team across India, the Philippines, and LATAM, driving revenue growth in North America and EMEA markets. This is a player-coach role, where you will both own a personal sales quota and lead a team of Inside Sales Representatives (ISRs) focused on Agentic AI and Supply Chain / EDI solutions.
The ideal candidate combines strong frontline sales execution with team leadership experience, and thrives in a fast-paced, metrics-driven, global sales environment.
Player-Coach Sales Leadership
- Carry and deliver an individual sales quota alongside team targets.
- Lead from the front by actively engaging in prospecting, deal execution, and closing.
- Coach, mentor, and develop Inside Sales Representatives to achieve and exceed quotas.
- Manage a distributed global team across India, the Philippines, and LATAM.
- Drive hiring, onboarding, training, and ongoing performance management.
- Establish a high-performance culture with clear KPIs, accountability, and continuous feedback.
- Oversee pipeline creation for North America and EMEA markets.
- Ensure consistent outbound activity (calls, emails, social selling) and inbound lead conversion.
- Monitor pipeline health, conversion rates, and sales velocity.
- Drive sales of Agentic AI solutions and Supply Chain / EDI services.
- Support team in positioning value propositions and handling objections.
- Participate in key deals, especially for strategic or complex opportunities.
- Implement scalable inside sales processes, playbooks, and cadences.
- Ensure CRM discipline, data accuracy, and reporting consistency.
- Track and analyze performance metrics to drive continuous improvement.
- Work closely with Field Sales, Marketing, Pre-Sales, and Partnerships teams.
- Align on campaigns, target accounts, and GTM strategies.
- Provide market feedback to refine messaging and offerings.
- Drive engagement with prospects and customers across North America and EMEA.
- Understand regional nuances and tailor outreach strategies accordingly.
Experience
- 8–12 years of experience in inside sales, business development, or quota-carrying sales roles.
- 3+ years in a team leadership or player-coach capacity.
- Proven track record of meeting/exceeding individual and team quotas.
- Experience selling AI, SaaS, Supply Chain, or EDI solutions is highly preferred.
- Experience managing global/distributed teams is a strong advantage.
- Strong outbound prospecting and pipeline-building expertise.
- Hands-on sales approach with the ability to close deals.
- Excellent coaching, mentoring, and team development skills.
- Data-driven mindset with strong analytical and reporting capabilities.
- Effective communication skills across global teams and customers.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
- Bachelor’s degree required; business or technology discipline preferred.
- Consistent achievement of individual and team sales quotas.
- Strong pipeline generation and improved conversion rates.
- High-performing, engaged inside sales team across regions.
- Increased adoption of Agentic AI and Supply Chain / EDI solutions.
- Scalable and repeatable inside sales processes.
- Lead a global inside sales team in a high-growth AI-driven business.
- Unique opportunity to combine leadership with hands-on selling.
- Exposure to international markets (North America & EMEA).
- Collaborative, performance-driven culture with strong growth potential.