Blue Prism Support

Location: Charlotte, North Carolina, United States
Date Posted: 23-11-2017
Tangentia America is a Global Boutique Technology Solutions company offering bespoke customised solutions to our customers via a global delivery model. Tangentia America is a Platinum Partner of IBM and  works alongside IBM at many customer accounts globally. Besides IBM, Tangentia is a partner of Microsoft, SAP, Oracle, Blackberry, Sailpoint, Salesforce and other software vendors and well as partners with many IT services companies like Cap Gemini, Deloitte and TCS providing key niche technical resources as well as implementing entire projects on their behalf.

Tangentia America has offices in Delaware, New York and Chicago in USA and will open an office in California in 2018 . Tangentia America LLC is a subsidiary of the global Tangentia Inc with offices globally. Tangentia has been on the Profit 500 list of fastest growing companies in Canada for the last 5 years in a row and has won mutiple more than 1000 customers globally with 11 Fortune 500 customers. You can learn more at www.tangentia.com

Job Title: Blue Prism Support
Job ID #: 171155 
Location: Charlotte, NC 
Duration: 12 months+
Start Date: ASAP
Interview Type: Phone & Skype

Job Description:

• Work with developers and application owners to implement the change & document it 
• Troubleshooting and providing solutions for production issues raised by either end user / automated monitors 
• Perform Disaster Recovery Tests. 
• Implement and fortify monitoring program through application monitoring tool. 


 Responsibilities
• Design solutions utilizing RPA best practices and maintain technical responsibility for project delivery 
• Drive the strategic and tactical roll-out of the solution to enterprise customers by creating and documenting test procedures and scenarios 
• Document configuration best practices, create and maintain solution documentation 
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. 
• Good understanding of Process Design documents, technical design documents within the automation space 

Skills & Requirements: 

 
  • Bachelor's Degree in computer science 
• Business process automation 
• Robotic process automation – Blueprism hands on experience strongly preferred 
• Experience with some or all of the following programming languages is preferred: 
Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services) 
Scripting languages (e.g., python, perl, powershell, bash, vbs, etc.) 
• Hands on experience with Troubleshooting and Debugging 
• Good knowledge of windows server, Virtual machines and SSL 
• Solid understanding of infrastructure and operational process 
• A strong, demonstrable record of customer service.The support analyst must be able to convey plans, issues and concerns to clients and team members in clear, logical and concise manner. 
• Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer. 
• Excellent interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and training customers, and patience and will be a key to success.  
• Understanding of ITIL processes (preferred, not required)
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