Deskside Support Specialist

Location: Regina, Saskatchewan, Canada
Date Posted: 12-12-2017
Job Title: Deskside Support Specialist
Job ID #: 171232
Location: Regina, SK 
Duration: 1 Year +
Start Date: ASAP
Interview Type: Phone & Skype

  • Provide hands on support for all end users; triaging tickets as appropriate
  • Manage Active Directory and O365 accounts which includes adding/deleting/modifying accounts, managing security, creating distribution groups and creating online archive.
  • Manage Backup and Recovery of Servers which includes monitoring backup jobs, restoring data when required, testing backup and recovery.
  • Manage Antivirus software distribution which includes installing Antivirus software, monitoring Admin console for errors, perform updates to Admin console and purchase/renew licenses.
  • Maintain workstations which includes setting up desktops, installing appropriate software, uninstalling software that is not needed, install computer peripherals as needed and rebuild desktops.
  • May require on-call availability and may require working during non-business hours and on weekends.
  • Monitoring systems availability, error conditions, adequate space allocation, backup integrity, and performance.
  • Maintain Cisco VOIP system which includes setting up Cisco 7945 IP phones, troubleshooting VOIP phone issues.
  • Maintain VPN as follows:  Setup\Modify DUO mobile accounts (2 factor authentication), Troubleshoot VPN issues, Monitor OpenVPN.
  • Maintain Servers as follows:  Apply patches, monitor space and errors, Upgrades, Backups.

​·         Relevant Microsoft Certifications such as: MCTS, MTA, MCSA and/or A+, ITIL​

​·         10 + years experience in a related role requiring confidentiality, customer service, prioritization, troubleshooting, and working independently to successfully install, configure, maintain and support Windows desktop operating systems and end user software.
·         Proficiency with some or all of the following technologies: Windows 7 &10, Microsoft Office 365, Microsoft InTune, Active Directory, Group Policy, PowerShell Scripting, Installs and removals, PDQ, Command line, mobile devices, and Microsoft hardware including Surface Pros and Surface Hubs.
·         Demonstrated ability to leverage appropriate technical tools to perform day-to-day tasks, root-cause analysis and service restoration Experience in a Windows server environment.
·         Experience in working with antivirus software such as Cylance.
·         Experience in working with Cisco VOIP system which includes Call Manager, Unity Connection (voice mail), Unified Communications Manager IM and Presence and Contact Center.
·         Microsoft Azure and Office 365 experience required. 
·         Experience using Workfront is an asset​

Skills and abilities
​·         Strong written and verbal communication skills
·         Ability to interact with users from all levels of the organization professionally and effectively
·         Ability to see possibilities, innovative and adaptable to course changes
·         Self-starter and results oriented
·         Collaborative and diplomatic
·         Ability to uncover underlying needs / issues
·         Ability to identify issues, risks and opportunities within a project
·         Ability to work after core business hours when required
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