Blue Prism Support

Location: Charlotte, North Carolina, United States
Date Posted: 14-12-2017
Tangentia America is a Global Boutique Technology Solutions company offering bespoke customised solutions to our customers via a global delivery model. Tangentia America is a Platinum Partner of IBM and works alongside IBM at many customer accounts globally. Besides IBM, Tangentia is a partner of Microsoft, SAP, Oracle, Blackberry, Sailpoint, Salesforce and other software vendors and well as partners with many IT services companies like Cap Gemini, Deloitte and TCS providing key niche technical resources as well as implementing entire projects on their behalf.

Tangentia America has offices in Delaware, New York and Chicago in USA and will open an office in California in 2018 . Tangentia America LLC is a subsidiary of the global Tangentia Inc with offices globally. Tangentia has been on the Profit 500 list of fastest growing companies in Canada for the last 5 years in a row and has won mutiple more than 1000 customers globally with 11 Fortune 500 customers. You can learn more at www.tangentia.com

We are hiring for the following positions, kindly send in your best resources.

Job Title: Blue Prism Support
Job ID #: 17

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1240  
Location: 

Charlotte, NC
Duration: 1 Year +
Start Date: ASAP
Interview Type:Skype


Job description: 
The Application Support Analyst will provide support and maintenance of Blue Prism application. The support analyst will be part of Production Support team in a customer {internally} facing role, to drive support of our Wholesale Banking Technology. The ideal candidate will need at least 5+ years of experience in Application support. The support analyst will ensure consistency and synchronization across infrastructure components. The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required. 

Position requires: 

• The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable and extensible development practices 
• The aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel 
• A track record in training and mentoring individuals on application support and delivery disciplines 
• Good verbal communication skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation 
• An understanding of, and a willingness to adhere to, formal change control procedures and disciplines. 
• Strong desire for exploring, evaluating and understanding new technologies. 
• The ability to conceptualize automated solutions and understand the prescribed design architecture 
• An aptitude for problem solving, with the ability to take a logical route to the source of an error 
• Work with developers and application owners to implement the change & document it 
• Troubleshooting and providing solutions for production issues raise by either end user / automated monitors 
• Perform Disaster Recovery Tests. 
• Implement and fortify monitoring program through application monitoring tool. 
• Responsibilities: 
• Design solutions utilizing RPA best practices and maintain technical responsibility for project delivery 
• Drive the strategic and tactical roll-out of the solution to enterprise customers by creating and documenting test procedures and scenarios 
• Document configuration best practices, create and maintain solution documentation 
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. 
• Ability to understand the business process and create process flow diagrams 
• Self-starter, ability to proactively push for clarity where ambiguity resides, such as proactively working with the business analyst team on technical and data input requirements 
• Ability to understand the bigger picture from an overall integration architecture perspective 
• Good understanding of Process Design documents, technical design documents within the automation space 

Skills & Requirements: 

Bachelor's Degree in computer science 
• Business process automation 
• Robotic process automation – Blueprism hands on experience strongly preferred 
• Experience with some or all of the following programming languages is preferred: 
• Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services) 
• Scripting languages (e.g., python, perl, powershell, bash, vbs, etc.) 
• Knowledge of Windows servers 
• Hands on experience with Troubleshooting and Debugging 
• Good knowledge of windows server, Virtual machines and SSL 
• Solid understanding of infrastructure and operational process 
• A strong, demonstrable record of customer service. The support analyst will need to understand customer needs and build effective relationships with business users. The support analyst must be able to convey plans, issues and concerns to clients and team members in clear, logical and concise manner. 
• Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer. 
• Excellent interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and training customers, and patience and will be a key to success. 
• Strong and demonstrable problem solving/analytical skills. 
• Understanding of ITIL processes ​
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