ServiceNow+SCOM+Nagios

Location: Downers Grove, Illinois, United States
Date Posted: 16-12-2017
Job Title: ServiceNow+SCOM+Nagios
Job ID #: 171245
Location: Downers Grove, IL
Duration: 12 months+
Start Date: ASAP
Interview Type: Phone & Skype

Job Description:

 Total IT experience of 5+ years working within a large enterprise on implementation initiatives 
• Minimum 4 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications, well versed of ITIL processes. 
• Strong technical knowledge of ServiceNow modules - Incident Management and Service Level Management, Problem Management, Change Management, Release Management, Event Management, Knowledge Management, Service Request, Work Request Management, ServiceNow Discovery, Software Asset Management, Asset Management , CMDB , Contract Management 
• Good hands on knowledge and experience of Angular JS, JavaScript, XML and XSL stylesheets, web services, Good analytical and debugging skill 
• Very good verbal and written English communication skills 
• Effective time management, team handling and organizational skills Responsibilities 
• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. 
• Defining event co-relation strategy and rules across all Systems to co-relate events and eliminate false positives. 
• Implementation of Event co-relation platform 
• Event correlation for actionable alerts and CMDB updates enabled through Capgemini Event Correlation solution 
• Capture events from enterprise monitoring tools in a single ServiceNow instance 
• Definition and Implementation of a service delivery and operations dashboard showing service status like critical Incident, Availability, Change Calendar, Blackout periods, Upcoming downtimes, SLAs, Analytics, etc. 
• Role based access control for dashboard 
• Integrated Configuration Management process with Incident, Problem and Change Management 
• Auto population of CMDB by integration of existing ServiceNow CMDB with other tools 
• ITIL certified or any Onsite experience will be helpful (Optional) 



Skill Requirements 
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies 
• Knowledge of multiple processor systems, RAID hardware, SCSI attached, and storage area network 
• solutions, preferably experience with HP and EMC hardware 
• Knowledge of data backup, replication, and encryption technologies, preferably experience with Symantec NetBackup, and VMWare and EMC technologies 
• Knowledge of LAN/WAN network infrastructure technologies, preferably Orion Solarwinds 
• Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP 
• Ability to impact and influence stakeholders and drive alignment on standard global technology solutions 
• Able to integrate and apply feedback in a professional manner and prioritize and drive to results with a high emphasis on quality 
• Nagios Installation at AWS and potentially Azure, including HA, development of standard images, documentation of environment for future applications and setup of monitoring likely showing monitoring capability against the tests running on Kafka and Scheduled via Airflow.
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