ServiceNow SME

Location: New York City, NY, United States
Date Posted: 14-03-2018
Tangentia is a Premier IBM Business Partner & was also awarded as the fastest growing IBM Business Partners for 2012, 2013 & 2014. Our Head office is in Toronto, Canada with offices in US and India as well. You can learn more at
Tangentia is one of the key Implementation partners with IBM and works closely with IBM services groups like GBS, GTS, and ISSW. Tangentia is authorized to sell and implement all IBM software brands across USA, Canada & India. Some of our key strengths are around  Identity & Access Management, IBM security, Sterling Commerce, Cognos, Tivoli, and WebSphere. Tangentia is also a key partner and works closely with the IBM training group.
We are hiring for the following positions, kindly send in your best resources
Job Title: ServiceNow SME  
Job ID #: 180309
New York City, NY
Duration: Longterm Contract 
Start Date: ASAP
Interview Type: Phone & Skype 

Required Skills:
  • Hands-on design, development and deployment experience with the Service-now platform
  • Service now implementation experience in ITSM modules Incident, Problem, Change, CMDB Asset
  • Experience in development of custom modules
  • SNOW administration experience.
  • Good Understanding of ITIL v3 processes
  • Well versed in documenting process and procedures implemented into ServiceNow 
  • Intermediate skill with JavaScript required for process development and automation; experience with XML 
  • Ability to generate custom reports, gauges and HomePages as required 
  • Understanding of enterprise IT architecture. 
  • good verbal skills to explain complex solutions to the business, the wider team, and customers in a clear and concise manner.
  • Ability to write clear and concise communications.
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