Deskside Consultant

Location: Regina, Saskatchewan, Canada
Date Posted: 23-03-2018
Tangentia is a Premier IBM Business Partner & was also awarded as the fastest growing IBM Business Partners for 2012, 2013 & 2014. Our Head office is in Toronto, Canada with offices in US and India as well. You can learn more at www.tangentia.com
Tangentia is one of the key Implementation partners with IBM and works closely with IBM services groups like GBS, GTS, and ISSW. Tangentia is authorized to sell and implement all IBM software brands across USA, Canada & India. Some of our key strengths are around  Identity & Access Management, IBM security, Sterling Commerce, Cognos, Tivoli, and WebSphere. Tangentia is also a key partner and works closely with the IBM training group.
 
We are hiring for the following positions, kindly send in your best resources
 
Job Title: Deskside Consultant  
Job ID #: 180323
Location: Regina, SK    
Duration: 1 year+
Start Date: ASAP
Interview Type: Phone & Skype 
 
Job Requirements:

This resource will be part of the day to day support team on the Productivity and Collaboration team and will manage incidents and problems through to completion.

Key Skills:

 
  • Versatile Deskside Support Consultant with Microsoft Office 365 experience. 
  • Able to support: 
    • Office 365 Applications; specifically SharePoint Online, Outlook 2016
    • Office 2016
    • Windows 10
    • General hardware and software troubleshooting
  • Strong problem-solving skills
  • Excellent documentation writing/knowledge transferability
  • Clear written and oral communication
  • Windows Powershell experience would be an asset
  • Bilingual (in Canadian French) is an asset
  • Hands on experience with Service Now – incidents, problems, dashboards, etc.
  • Must be a self-starter with strong initiative
  • High degree of drive and initiative
  • Not afraid to pick up the phone or talk to clients
  • Takes a role of accountability around seeing issues through to completion
  • Ability to understand how to identify themes so that support resources can be created and transitioned to the Service Desk team
  • Create a partnership with the Deskside and Service Desk teams to create a transition to support material
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