Operation Support/Operations Messaging SME

Location: Montreal, QC
Date Posted: 15-05-2018
Tangentia is a Premier IBM Business Partner & was also awarded as the fastest growing IBM Business Partners for 2012, 2013 & 2014. Our Head office is in Toronto, Canada with offices in US and India as well. You can learn more at www.tangentia.com

Tangentia is one of the key Implementation partners with IBM and works closely with IBM services groups like GBS, GTS, and ISSW. Tangentia is authorized to sell and implement all IBM software brands across USA, Canada & India. Some of our key strengths are around  Identity & Access Management, IBM security, Sterling Commerce, Cognos, Tivoli, and WebSphere. Tangentia is also a key partner and works closely with the IBM training group.
 
We are hiring for :
 
Role: Operation Support/Operations Messaging SME
Location: Montreal, QC
Duration: Fulltime
No Of Position: 2

 
Position Description
  •          The candidate will be expected to provide daily operational support to a global Microsoft Exchange mail infrastructure and Microsoft Lync.
  •           The role is adjunct to Engineering, as the Operations team owns all toolsets which are required to both run and report on the plant on a daily basis.
  •          This role not only involves infrastructure skills, but also some scripting and development work, as we look to further automate many of our processes and end user toolsets. Also, we are starting to test and deploy new technologies including Lync 2013.
  •          Furthermore, the candidate is also expected have experience with managed service vendors, as the role includes; directing managed service teams, scheduling appropriate work, providing new intelligent solutions for their daily operations. This allows the metro resources to remain in a development and escalation role. This environment is extremely important and considered by the business as a crit zero applications, not only to the end users but also to the application development groups as well. Because of this, suitable candidates will need strong technical and interpersonal skills.
 
Responsibilities:
  •          System management and upkeep of the production environment
  •          Problem diagnosis, troubleshooting, escalation, and notification. Runbook documentation, inventories, problem resolution processes, documentation
  •          Testing of server upgrades and patch deployment
Skills:
  •          Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
  •          Excellent communications skills
  •          Professional ownership of issues
  •          Good organizational skill; Ability to plan and prioritize
  •          Analytical Skills
  •          Proven troubleshooting skills in a support environment
  •          Strong sense of commitment and drive towards problem resolution
  •          Use of initiative and proactive approach to work
  •          Experience of working in a fast-paced, changing environment
  •          Maturity to be able to execute job functions with minimal guidance


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