Windows Server Operations Specialist (L3)

Location: Montreal, QC
Date Posted: 12-06-2018
Tangentia is a Premier IBM Business Partner & was also awarded as the fastest growing IBM Business Partners for 2012, 2013 & 2014. Our Head office is in Toronto, Canada with offices in US and India as well. You can learn more at www.tangentia.com

Tangentia is one of the key Implementation partners with IBM and works closely with IBM services groups like GBS, GTS, and ISSW. Tangentia is authorized to sell and implement all IBM software brands across USA, Canada & India. Some of our key strengths are around  Identity & Access Management, IBM security, Sterling Commerce, Cognos, Tivoli, and WebSphere. Tangentia is also a key partner and works closely with the IBM training group.
 
We are hiring for :
 
Role: Windows Server Operations Specialist (L3) 
Location: Montreal
Duration: Fulltime
 
Job Description
 
Windows Server Operations Specialist (L3)The Windows Server Operations group provides a stable, yet agile and dynamic infrastructure platform to support the business functional requirements whilst managing associated risks. Working with the team allows for exposure to stability, security and production engineering of a large global environment of 10000+ Windows Server. We integrate and interact with regional and global colleagues to drive change through identifying areas for process improvement, automation and scripting wherever possible. We are looking for a Level 3 Server Operations Specialist to maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available. You will also be involved in numerous project based activities aiming to expand and enhance the services provided within the environment. You will work with us to evaluate, discuss, listen to and re-think ideas to move forward in a productive manner - providing constructive feedback when necessary.
 
Primary responsibilities:
  • Responding to L2 escalations.
  • Resolving incidents impacting hosts or environment.
  • Creating, reviewing, maintaining and updating documentation.
  • Working with global colleagues to provide globally consistent processes and procedures.
  • Investigating & troubleshooting root causes via problem management
  • Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution.
  • Facilitating knowledge amongst colleagues.
  • Planning and controlled execution of releases into the managed environment.
  • Working with engineering groups to deliver value to customers.
  • Providing input into Business Continuity Planning and Practices.
  • Participating in an on call rotation, this is cycled between 15 people at present. Assisting in major environment events such as power down and disaster recovery.
Skills required:
  • Experience in supporting Windows Operating Systems including Windows Server 2008R2 and 2012R2
  • Experience in deploying, migrating and supporting one or more of Citrix products such as Citrix NetScaler, Citrix XenApp and XenDesktop
  • Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)
  • Good understanding of Network layers?Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel
  • Scripting skills (PowerShell preferably)
Desired skills:
Any of the below:
  • Experience in deploying, migrating and supporting one or more core Microsoft technologies on a large scale environment (e.g. Active Directory, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering DFS-R, DFS-N, Printing)
  • Understanding of Cloud technologies including Microsoft Systems Center and Azure
  • Working knowledge of security and threat management principles
  • Clustering and Storage Management technologies
  • Understanding of hypervisor virtualization technologies such as VMWare ESX and Microsoft Hyper-V?Experience with client management products (e.g. IBM Bigfix, Microsoft System Center, Tanium)
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