Manager- IT Hosting services

Location: Toronto, Ontario, Canada
Date Posted: 14-07-2016
Tangentia Global Services( IT staffing division of Tangentia) is looking for a Manager-IT Hosting Services for a leading Canadian Internet company to be based in Toronto,ON, Canada. This is a contract position and will be reporting into the Director, Enterprise Technology ServicesThe Manager- IT Hosting Services will engage and work with Service Delivery Management (SDM), Enterprise Architecture (eArch), Business Management Office (BMO), and Global/Regional Services representatives (Regional SDMs) to orchestrate and ensure the delivery of Hosting  Services on a global basis that align to current and future business needs. 
 
Responsibilities
 
  • Ensure adherence and compliance to established business, operational, security and compliance processes, governance, and B service delivery performance criteria
  • Provide management, reporting and operational support for the Planned Maintenance
  • Communicate with service partners to ensure that they understand and conform to the Hosting policies and standards
  • Provides support to project managers for the creation of plans, costs, and risks for the implementation of IT infrastructure solutions
  • Oversee third-party service provider service delivery governance and service level assurance for assigned services and products
  • Lead and oversee programs and initiatives with service providers focused on service quality improvement, continuous improvement, and service capability improvement
  • Sponsor, review, and approve Service Provider proposals, solution innovation and development, and service requests and provider responses


Qualifications
  • 7+ years’ corporate IT experience in supporting complex enterprise Hosting environments
  • Bachelor Degree or College Diploma in Information Technology or similar
  • Relevant technology certifications (MCSE, VCP, etc)
  • Expert in Hosting Services delivery business models and offerings
  • Experience working in fully outsourced environment
  • Strong knowledge of IaaS, SaaS, Data Center Facilities, Server, Storage, and Infrastructure related support for Business Applications
  • Knowledge of Web Filtering/Email Filtering, Vulnerability Management, End Point Protection, Intrusion / Threat Detection & Prevention, SIEM, Multi-Factor Authentication, Remote Access & Authentication, Firewall Services, Global Hosting Policy, and eDiscovery
  • Knowledge of ‘Cloud’ business models
  • Enterprise management systems (ITIL, COBIT processes) and methods/processes effective services delivery
  • Experience with leading environments including but not limited to deployment, maintenance and support
 
This is an outstanding opportunity to join a leading Canadian internet company. If you think you have the skills for this position, please send us your resume by following the links below or send it via email to careers@tangentia.com and reference ManagerHosting-012
 
Salary would be paid commensurate with experience and would not be a bar for the right candidates.
 
While all responses are appreciated only those being considered for interviews will be acknowledged.

 
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