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IBM OMS Support Resource

Porvorim, Goa

Job Description

Roles and Responsibilities :

  • Good knowledge on providing end to end production support with the quick response time.
  • Handling both Sterling Order Management and Warehouse Management Systems in production.
  • Prioritize and provide possible solutions on tickets/incidents raised by the business team, warehouse team and various other teams.
  • Provide Root cause analysis (RCA) and report system issues to the development team and get them fixed based on impact.
  • Monitoring various phases of order flow and proactively identifying and resolving issues.
  • Creating reports based on the business requirement through automated PL SQL procedures.
  • Pro-actively monitoring various inventory activities between different systems.

Must and good to have Skills :

  • Worked on Incident Management, Problem Management and Change Management.
  • Good understanding on defect Analysis and should provide resolution for recurring issues.
  • Excellent in Providing technical and functional expertise to drive and resolve issues.
  • Should be able to drive automation and bridges during critical issues.
  • Experience working in a Production Support project.
  • Should possess strong debugging, excellent analytical, troubleshooting and communication skills.
  • Must have prior experience in eCommerce and the Retail domain will be an added advantage.
  • Good knowledge of Sterling Commerce and its customizations.
  • Prior experience on production support and should be ready to work on 24- 7 production support.
  • Willing to work in shifts and weekend on a rotational basis


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