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Program Manager

San Francisco, California
Duties and Responsibilities/Job responsibilities
Total Experience - 15+ years
  • Be the Primary Point of Contact / Client partner for different projects under the account portfolio. The engagement will start with a large product development initiative for 2 years.
  • Keen interest to go into details of the client’s business problems and converting that into solution through
product engineering. Be the client partner to add value into their business, on Experion’s behalf.
  • Manage end to end client engagement with keen interest to work in details including areas like Product Roadmap creation, Requirements gathering, Solution Design, PI Planning and Execution, UAT, Production deployment, Cut Over and production support.
  • Work closely with offshore product development team, and interface with Offshore Delivery Manager to ensure that the client is served with the best-in-class experience.
  • Provide strategic guidance on product development and actively take part in critical decision-making processes considering multiple parameters like business benefits, PI readiness etc.
  • Coordinate with different stakeholder teams including Customer Product Team and SME team (business departments), third party interfaces to facilitate meetings, solution designs, reviews, and approvals.
  • Create, manage and negotiate different contracts/SoWs with the client.
  • Collaborate with Offshore Delivery Manager to manage Quality, Schedule, and Cost of the projects to ensure win – win for customer and Experion.
  • Scope Change Management – Collaborate with Product Owners and Project Managers to define the scope and manage further changes to scope
  • Issue, Threats, and Risk Management – Proactive identification of issues, define mitigation/resolution strategy and coordination of its execution
  • Account Mining and Long-term roadmap creation – Be on a constant look out for future product enhancements, new business opportunities and convert them to projects

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