Role: Quality Assurance & Testing Lead
Location: 100 Queens Quay East, 9th Floor, Toronto, Ontario M5E 0C7
 

Work Requirements

• 5 days per week onsite 

 

Additional Requirement

• Submission of a cover letter and resume outlining relevant QA and testing planning and execution experience, including examples where possible around challenges around testing in large transformations

 

Qualifications & Requirements

• 10+ years of experience in Quality Assurance and Testing leadership within large-scale ERP or digital transformation programs.
• Proven experience designing and executing enterprise-level test strategies for complex, integrated solutions.
• Proven experience creating resource capacity and test execution plans for UAT.
• Strong knowledge of ERP testing best practices, including SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Expertise across multiple testing phases—unit, SIT, performance, regression, end to end and user acceptance.
• Proven experience in coaching quality teams on defect management and reporting.
• Hands-on experience with test management and defect tracking tools (e.g., Jira, Tricentis Tosca, Load Runner or similar).
• Demonstrated ability to lead large cross-functional teams and coordinate with multiple vendors and business units.
• Exceptional communication and stakeholder management skills, with experience reporting to Program and Executive Leadership.
• Advanced proficiency in Microsoft Project and Excel for test schedule and metrics tracking.
• Strong analytical and problem-solving skills with a focus on continuous improvement and quality excellence

PLAN

1. Leading/managing a business transformation team in testing, planning whole cycles (all types, not just automation but also functional etc)
2. Orchestrates test cycles in a release (won't be doing actual testing)
3. Candidates must be able to showcase experience in interview not just give definitions
4. Ensure governance structure
5. Doesn't just give out orders
6. Needs to be assertive, strong and stand up, must be able to articulate why a cycle needs to be the way it is
7. Drive their own team and whole process
8. Don't need SAP specifically
9. Retail industry is important
10. Drive to a plan

 

Key Responsibilities

• Test Strategy & Governance:
  • Develop and own in collaboration with the lead from the business transformation partner an end-to-end test strategy for the program, including scope definition, methodology, test phases, entry/exit criteria, and governance processes aligned with program delivery standards.
• Test Planning & Coordination:
  • Establish and manage a master testing plan across all workstreams (functional, technical, integration, performance, and user acceptance) for each release.
  • Create and manage testing schedules, resource plans and communications for each testing cycle.
  • Ensure test cycles are aligned to release timelines and program milestones.
• Testing Execution Oversight:
  • Oversee and coordinate all testing activities including SIT (System Integration Testing), Automation Testing, End to End Testing, UAT (User Acceptance Testing), Regression Testing, and Performance Testing.
  • Ensure timely execution and defect resolution.
• Defect & Quality Management:
  • Implement and enforce defect management processes and tools to track, triage, prioritize, and resolve defects.
  • Provide transparency to leadership through clear reporting on defect trends, root causes, and quality metrics.
• Environment & Data Readiness:
  • Partner with Technical and Data teams to ensure test environments, data sets, and test scripts are available, validated, and refreshed for each testing cycle.
• Testing Resource Management:
  • Create capacity plans for testing by release.
  • Manage and Coach Testing Leads and Testing Resources
  • Collaborate with the Business and IT Functional Leads to manage their business and IT testers during UAT.
• Vendor & Partner Coordination:
  • Lead collaboration across internal teams, system integrators, and third-party vendors to ensure testing activities are synchronized and quality standards are consistently applied.
• Business Readiness & UAT Enablement:
  • Support the transformation partner and business teams in scoping, creating, and selecting test cases, preparing test data, and executing UAT.
  • Ensure business users are ready, engaged, and confident in the solution and testing tools and processes prior to test execution.
• Risk, Issue & Dependency (RAID) Management:
  • Proactively identify quality risks, manage test-related dependencies, and ensure early issue escalation with mitigation plans to maintain testing integrity.
• Metrics & Reporting:
  • Deliver structured test progress reports, defect dashboards, and quality KPIs to Program Leadership and Steering Committees to support test cycle Entry/Exit decision-making.
• Continuous Improvement:
  • Drive improvements in test automation, defect prevention, and process maturity across releases and workstreams.