Role -Senior Technical Consultant – IBM Sterling OMS

Experience 6+ years | Sterling OMS 

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Role Summary

Hands-on Sterling OMS technical expert with strong experience in Call Center, Next Gen Web Store integrations, Payment Processing, Inventory Management, and GIV, covering both development and L2/L3 production support in omnichannel retail systems.

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Key Technical Skills & Responsibilities

• Deep expertise in Sterling OMS architecture, order lifecycle, sourcing, scheduling, and fulfillment

• Customization of services, pipelines, APIs, user exits, agents, and event framework

• Strong Call Center customization (UI, mashups, order modifications, payment re-auth)

• Next Gen Web Store ↔ OMS integrations (Create/Change Order, availability, acknowledgments)

• Payment processing: auth, capture, refunds, re-auth, split shipments, reconciliation

• Inventory & GIV: ATP/CTATP, reservations, safety stock, inventory sync, GIV feeds

• Hands-on Java, XML, XSLT development

• Integrations using REST/SOAP, MQ/JMS with WMS, TMS, POS, ERP, payment systems

• L2/L3 support, RCA, stuck orders, event/batch failures, production fixes

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Mandatory

• 6+ years IBM Sterling OMS

• Development + Production Support experience

• Omnichannel / high-volume retail exposure

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Good to Have

• IBM Sterling certification

• Cloud / microservices exposure